Privacy Policy

Effective Date: June 20, 2025

Medomics Healthcare Pharma (“Company”, “we”, “our”, or “us”) is committed to safeguarding the privacy of individuals and business clients who interact with us through our website and services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and sensitive information.

By using this website, placing orders, or entering into a business relationship with us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) For Individual Customers (B2C):

Full name, address, email, phone number
Date of birth, gender
Medical prescription(s) where applicable
Payment details (via secure third-party processors)
Order history and preferences
IP address, device info, and usage data

b) For Business Clients (B2B):

Business name and registration details
GSTIN, Drug License number, PAN
Authorized contact person details
Billing and shipping addresses
Transaction records and communications

2. Use of Your Information

To process and deliver orders (prescription and non-prescription)
To verify prescriptions in compliance with Indian laws
For KYC and regulatory compliance for B2B clients
To improve website performance and user experience
To send updates, order alerts, or marketing communications (with opt-out options)
To resolve disputes, troubleshoot issues, and enforce terms

3. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information in the following cases:

To third-party logistics, courier, and payment gateway providers solely for service fulfillment
To licensed pharmacists or medical professionals for prescription verification
To regulatory authorities, if required under applicable laws (e.g., CDSCO, state drug controllers)
To legal or professional advisors, if needed in connection with compliance or litigation

4. Data Protection & Security

We adopt industry-standard security measures including:

SSL encryption for data transmission
Secure servers and access control mechanisms
Limited access to personal data to authorized personnel only

However, no system is 100% secure. We cannot guarantee absolute security of your data transmitted through the internet.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

Analyze user behavior
Improve functionality
Personalize user experience

You may disable cookies through your browser settings, though this may affect site functionality.

6. Retention of Data

We retain your personal and transactional information:

For as long as required to fulfill business or legal purposes
In compliance with taxation, drug control, and financial audit requirements

B2B client data is retained for the duration of the partnership and as required by business law.

7. User Rights

You have the right to:

Access or correct your personal information
Withdraw consent for marketing communications
Request deletion (subject to regulatory and operational limitations)

For such requests, contact us at support@medomicshealthcare.com.

8. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. The updated version will be posted on this page with the “Effective Date”. Continued use of our services constitutes acceptance of any changes.

10. Contact Us

Privacy Officer
Medomics Healthcare Private Limited
Email: support@medomicshealthcare.com
Phone: +91-9983419980
Address: 172, Jagannathpuri-A, Jhotwara, Jaipur 302012